Frequently Asked Questions
What are the delivery times?
Each order is prepared within 3 to 5 business days, then shipped. The estimated delivery time is 13 to 17 business days after shipping. A tracking number will be sent to you by email as soon as your package departs.
How do I track my order?
Go to the "Where is my order" tab on our website, accessible from the menu, to track your package in real time with your order number.
How do I return an item?
You have 14 days from the receipt of your order to return an item, without having to provide a reason. Contact us by email at animoodshops@gmail.com: we will provide you with instructions and the return address. The item must be returned in its original, unused condition and in its original packaging. Return shipping costs are at your expense, except in the case of a defective product or an error on our part.
When will I be refunded?
Upon receipt and verification of the returned item, we will process the refund within 10 business days, using the same payment method used during the order.
I received a defective product or one different from my order, what should I do?
Contact us by email at animoodshops@gmail.com by sending us the item concerned. Depending on your preference, we will then either issue a full refund or send the correct item.
Is payment secure?
Yes, payment is made securely online at the time of order, using the payment methods offered at checkout.
Are the products safe for my pet?
Our products are made of food-grade silicone, BPA-free, compliant with European regulations on materials in contact with food (Regulation EC n°1935/2004) as well as REACH requirements for chemical substances. We have supplier conformity certificates for all these products.
How can I contact you?
By email at animoodshops@gmail.com, or by WhatsApp at 07 66 41 44 76. We do our best to respond within 48 business hours.